Know Your Customer (KYC) Policy

1. Purpose & Scope

This KYC Policy describes how RakeBet ("RakeBet", "we", "us"), operator of rakebet.io, identifies and verifies its customers. It forms part of our broader AML Policy and applies to all account holders and all payment methods, including cryptocurrency and local fiat options.

By registering an account, you agree to:

• Provide accurate, current, and complete information about yourself;
• Hold only one account, registered in your own name;
• Be at least 18 years old (or the legal gambling age in your jurisdiction, if higher);
• Use only payment methods and wallets that you own or control;
• Cooperate with verification requests within the requested timeframe.

2. Verification Tiers

Verification requirements scale with your activity. The thresholds below are indicative; we reserve the right to request verification at any time, at any level of activity, where risk indicators are present.

3. Required Documents

Proof of identity

• Passport, national identity card, or driver's license;
• Document must be valid (not expired), show your full name, date of birth, and photo;
• All four corners visible, no glare, no edits or filters.

Proof of address

• Utility bill, bank statement, or government correspondence issued within the last 3 months;
• Must show your full name and residential address matching your account details.

Proof of payment ownership

• For fiat methods: bank/e-wallet statement showing the account holder name;
• For crypto: evidence of wallet control (e.g., signed message or screenshot of the withdrawal screen from your custodial wallet/exchange account in your name), where requested.

4. Verification Process

Verification is performed in-app through our verification flow or via a secure upload link sent by our support team. Most automated checks complete within minutes; manual reviews are typically completed within 24–72 hours.

• You will be notified by email and in-app when verification is required;
• Withdrawals may be held until the required tier is completed;
• We may use trusted third-party identity verification providers to process your documents;
• We may request a video call or additional documentation in higher-risk cases.

5. Enhanced Checks

Regardless of tier thresholds, we may apply enhanced verification when:

• Your activity pattern is inconsistent with your profile or declared information;
• Crypto deposits show exposure to high-risk sources identified by blockchain analytics;
• You are identified as a Politically Exposed Person (PEP) or appear in adverse media;
• Multiple accounts, devices, or payment instruments appear to be linked;
• We are required to do so by our license, regulators, or applicable law.

6. Failure to Verify

If you fail to provide the requested documents within thirty (30) days of the request, or if the documents provided are found to be forged, altered, or belonging to another person, we may:

• Suspend or permanently close your account;
• Withhold withdrawals until verification is satisfactorily completed;
• Void winnings obtained in breach of our Terms of Service;
• Report the matter to the relevant authorities where required by law.

Where an account is closed and no suspicion of financial crime exists, remaining verified deposits will be returned to the original payment method where possible.

7. Data Protection

All documents and personal data collected during verification are processed in accordance with our Privacy Policy and applicable data protection laws. Data is transmitted over encrypted channels, stored securely, accessed only by authorized compliance personnel, and retained for a minimum of five (5) years after the end of the business relationship, as required by AML regulations.

8. Contact

For verification support, contact us at support@rakebet.io, through live chat, or via our Contact Us page. Compliance-specific inquiries can be sent to compliance@rakebet.io.